"""Forms, surveys & appointment page shells — Phase 11.6.

ExperienceForm / FormSubmission = form definitions + submission shells (CRM/Communication refs only).
ExperienceSurvey / SurveyResponse = survey definitions + response shells.
ExperienceAppointmentPage / AppointmentBookingRef = appointment page shells + external booking refs.
No deep CRM/scheduling ownership; no SEO/PWA in this phase.
"""
from __future__ import annotations

import uuid
from datetime import datetime

from sqlalchemy import DateTime, Index, String, Text, UniqueConstraint
from sqlalchemy.orm import Mapped, mapped_column
from sqlalchemy.types import JSON

from app.core.database import Base
from app.models.base import (
    ActorAuditMixin,
    OptimisticLockMixin,
    SoftDeleteMixin,
    TenantMixin,
    TimestampMixin,
    UUIDPrimaryKeyMixin,
)
from app.models.types import (
    GUID,
    AppointmentBookingStatus,
    AppointmentPageStatus,
    FormStatus,
    FormSubmissionStatus,
    SurveyResponseStatus,
    SurveyStatus,
)


class ExperienceForm(
    Base,
    UUIDPrimaryKeyMixin,
    TenantMixin,
    TimestampMixin,
    SoftDeleteMixin,
    ActorAuditMixin,
    OptimisticLockMixin,
):
    """Form definition shell bound to a workspace (optionally a site/page)."""

    __tablename__ = "experience_forms"

    workspace_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    site_id: Mapped[uuid.UUID | None] = mapped_column(GUID(), nullable=True)
    page_id: Mapped[uuid.UUID | None] = mapped_column(GUID(), nullable=True)
    code: Mapped[str] = mapped_column(String(50), nullable=False)
    name: Mapped[str] = mapped_column(String(255), nullable=False)
    description: Mapped[str | None] = mapped_column(Text, nullable=True)
    status: Mapped[FormStatus] = mapped_column(default=FormStatus.DRAFT, nullable=False)
    form_schema_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)
    submit_action_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)
    metadata_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)

    __table_args__ = (
        UniqueConstraint(
            "tenant_id",
            "workspace_id",
            "code",
            name="uq_experience_forms_tenant_code",
        ),
        Index("ix_experience_forms_workspace", "tenant_id", "workspace_id"),
        Index("ix_experience_forms_site", "tenant_id", "site_id"),
        Index("ix_experience_forms_page", "tenant_id", "page_id"),
        Index("ix_experience_forms_status", "tenant_id", "status"),
        Index("ix_experience_forms_tenant_deleted", "tenant_id", "is_deleted"),
    )


class FormSubmission(
    Base,
    UUIDPrimaryKeyMixin,
    TenantMixin,
    TimestampMixin,
    SoftDeleteMixin,
    ActorAuditMixin,
    OptimisticLockMixin,
):
    """Form submission shell — payload + external refs only (no CRM ownership)."""

    __tablename__ = "experience_form_submissions"

    workspace_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    form_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    status: Mapped[FormSubmissionStatus] = mapped_column(
        default=FormSubmissionStatus.RECEIVED, nullable=False
    )
    payload_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)
    crm_contact_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    communication_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    external_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    submitted_at: Mapped[datetime | None] = mapped_column(
        DateTime(timezone=True), nullable=True
    )
    metadata_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)

    __table_args__ = (
        Index("ix_experience_form_submissions_form", "tenant_id", "form_id"),
        Index("ix_experience_form_submissions_status", "tenant_id", "status"),
        Index(
            "ix_experience_form_submissions_tenant_deleted", "tenant_id", "is_deleted"
        ),
    )


class ExperienceSurvey(
    Base,
    UUIDPrimaryKeyMixin,
    TenantMixin,
    TimestampMixin,
    SoftDeleteMixin,
    ActorAuditMixin,
    OptimisticLockMixin,
):
    """Survey definition shell."""

    __tablename__ = "experience_surveys"

    workspace_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    site_id: Mapped[uuid.UUID | None] = mapped_column(GUID(), nullable=True)
    page_id: Mapped[uuid.UUID | None] = mapped_column(GUID(), nullable=True)
    code: Mapped[str] = mapped_column(String(50), nullable=False)
    name: Mapped[str] = mapped_column(String(255), nullable=False)
    description: Mapped[str | None] = mapped_column(Text, nullable=True)
    status: Mapped[SurveyStatus] = mapped_column(
        default=SurveyStatus.DRAFT, nullable=False
    )
    questions_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)
    metadata_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)

    __table_args__ = (
        UniqueConstraint(
            "tenant_id",
            "workspace_id",
            "code",
            name="uq_experience_surveys_tenant_code",
        ),
        Index("ix_experience_surveys_workspace", "tenant_id", "workspace_id"),
        Index("ix_experience_surveys_status", "tenant_id", "status"),
        Index("ix_experience_surveys_tenant_deleted", "tenant_id", "is_deleted"),
    )


class SurveyResponse(
    Base,
    UUIDPrimaryKeyMixin,
    TenantMixin,
    TimestampMixin,
    SoftDeleteMixin,
    ActorAuditMixin,
    OptimisticLockMixin,
):
    """Survey response shell — answers + external refs only."""

    __tablename__ = "experience_survey_responses"

    workspace_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    survey_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    status: Mapped[SurveyResponseStatus] = mapped_column(
        default=SurveyResponseStatus.RECEIVED, nullable=False
    )
    answers_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)
    crm_contact_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    external_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    submitted_at: Mapped[datetime | None] = mapped_column(
        DateTime(timezone=True), nullable=True
    )
    metadata_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)

    __table_args__ = (
        Index("ix_experience_survey_responses_survey", "tenant_id", "survey_id"),
        Index("ix_experience_survey_responses_status", "tenant_id", "status"),
        Index(
            "ix_experience_survey_responses_tenant_deleted", "tenant_id", "is_deleted"
        ),
    )


class ExperienceAppointmentPage(
    Base,
    UUIDPrimaryKeyMixin,
    TenantMixin,
    TimestampMixin,
    SoftDeleteMixin,
    ActorAuditMixin,
    OptimisticLockMixin,
):
    """Appointment page shell — booking provider/service refs only (no scheduler)."""

    __tablename__ = "experience_appointment_pages"

    workspace_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    site_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    page_id: Mapped[uuid.UUID | None] = mapped_column(GUID(), nullable=True)
    code: Mapped[str] = mapped_column(String(50), nullable=False)
    name: Mapped[str] = mapped_column(String(255), nullable=False)
    description: Mapped[str | None] = mapped_column(Text, nullable=True)
    status: Mapped[AppointmentPageStatus] = mapped_column(
        default=AppointmentPageStatus.DRAFT, nullable=False
    )
    booking_provider_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    service_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    timezone: Mapped[str | None] = mapped_column(String(64), nullable=True)
    availability_shell_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)
    metadata_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)

    __table_args__ = (
        UniqueConstraint(
            "tenant_id",
            "workspace_id",
            "code",
            name="uq_experience_appointment_pages_tenant_code",
        ),
        Index("ix_experience_appointment_pages_site", "tenant_id", "site_id"),
        Index("ix_experience_appointment_pages_status", "tenant_id", "status"),
        Index(
            "ix_experience_appointment_pages_tenant_deleted", "tenant_id", "is_deleted"
        ),
    )


class AppointmentBookingRef(
    Base,
    UUIDPrimaryKeyMixin,
    TenantMixin,
    TimestampMixin,
    SoftDeleteMixin,
    ActorAuditMixin,
    OptimisticLockMixin,
):
    """External booking reference shell — no scheduling engine ownership."""

    __tablename__ = "experience_appointment_booking_refs"

    workspace_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    appointment_page_id: Mapped[uuid.UUID] = mapped_column(GUID(), nullable=False)
    external_booking_ref: Mapped[str] = mapped_column(String(255), nullable=False)
    status: Mapped[AppointmentBookingStatus] = mapped_column(
        default=AppointmentBookingStatus.PENDING, nullable=False
    )
    crm_contact_ref: Mapped[str | None] = mapped_column(String(255), nullable=True)
    slot_start: Mapped[datetime | None] = mapped_column(
        DateTime(timezone=True), nullable=True
    )
    slot_end: Mapped[datetime | None] = mapped_column(
        DateTime(timezone=True), nullable=True
    )
    metadata_json: Mapped[dict | None] = mapped_column(JSON, nullable=True)

    __table_args__ = (
        UniqueConstraint(
            "tenant_id",
            "appointment_page_id",
            "external_booking_ref",
            name="uq_experience_appointment_booking_refs_ext",
        ),
        Index(
            "ix_experience_appointment_booking_refs_page",
            "tenant_id",
            "appointment_page_id",
        ),
        Index(
            "ix_experience_appointment_booking_refs_status", "tenant_id", "status"
        ),
        Index(
            "ix_experience_appointment_booking_refs_tenant_deleted",
            "tenant_id",
            "is_deleted",
        ),
    )